Frequently Asked Questions
Everything you need to know about gear, maintenance, and your order.
Do you offer professional assembly for bikes purchased online?
Yes. All bicycles purchased through Bourkes Bicycles are professionally assembled and safety-checked by our certified mechanics before being made available for local pickup or specialized shipping.
What is your return policy for cycling apparel and accessories?
We accept returns on unworn apparel with original tags and unused accessories within 30 days of purchase. Please note that for safety reasons, helmets cannot be returned once they have left the store.
How do I determine the correct frame size for my height?
We provide a comprehensive sizing chart on every product page. If you are between sizes or need a professional fitting, we recommend visiting our shop for a personalized ergonomic assessment.
Do new bicycles come with a service warranty?
Absolutely. Every new bike sold includes a complimentary first tune-up within the first three months to account for initial cable stretch and component break-in periods.
What are your shipping rates for oversized items like mountain bikes?
Shipping for standard accessories is flat-rate, while bicycles and frames are shipped via specialized couriers. Rates are calculated at checkout based on your delivery zone and the dimensions of the bike box.
Do you offer financing options for high-end performance bikes?
Yes, we partner with several leading providers to offer flexible monthly payment plans, allowing you to hit the trails now and pay over time.